Queuing and routing options with team inboxes two-way synchronisation, contact center option with voice mail, IVR, phone number rental, including toll free numbers and much more.Set conversation transfers between managers, configure canned responses, and wait time rules.Set a separate queue for every communication channel.Configure queueing and routing options. Create a full featured customer support center absolutely free of charge.Ĭonfigure queueing and routing options: set a separate queue for every communication channel, set conversation transfers between managers, configure canned responses, wait time rules and many more great options.All requests are logged into Bitrix24 CRM with the history of the interactions and progress saved for each employee.Process and handle customer requests from any communication channel such as email, website live chat or web forms, social networks and messengers inside your Bitrix24 account.Classic helpdesk with ticketing and priority. Is a Free Customer Relationship Management (CRM) Worthwhile Customer Relationship Management (CRM) Software has many features and can do a lot to help your business to succeed by enabling your sales, marketing teams with the ncessary tools to track your Key Performance Indicators, but it can be expensive.Process and handle customer requests from any communication channel like email, website live chat or web forms, social networks and messengers inside a single Bitrix24 account.
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